Now I get sound from the computer but when I plug in the external speaker it does not control the sound volume. However, I prefer the external speaker because it is easier to control the volume, and the external speaker is much better for listening to music. That problem was solved with new drivers so the sound can be controlled using the task bar speaker icon. I called HP support because I was originally having problems with the original sound in windows 11. The computer with the problem is a new hp14 with windows 11 installed by the factory. The computer with windows ten was a hp15.
I plug my external speaker jack into the headphone slot and do not go through a usb port since the speaker does not have a usb plug, only a jack like on a headphone. I had the same setup with windows 10 and the external speaker worked fine. Please let me know if you need any more I cannot use my external speaker with windows 11. If anyone has any suggestions for fixing this, I'd be very grateful. That's not a terrible problem to have, but I'd prefer to use the external speakers which have previously worked fine. The sound settings dialogue box doesn't see the external speakers so I'm not offered them as an output option - so I'm currently only able to get sound out of my laptop speakers. I updated to Windows 11 on Tuesday and now everything works except the external monitors. Under Windows 10, I'd plug the laptop into the dock and everything worked perfectly. I assume that the audio output goes through the HDMI cable to the monitor. My keyboard, mouse and webcam and external speakers are all plugged into sockets on the monitor. The monitor also acts as a USB hub so there's a USB uplink cable from the dock to the monitor. The dock has an HDMI cable that goes to my external monitor. When I'm working at my home office, I plug it into a small USB-C dock.
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